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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms open up in HTTPS after I check questions in support

    Asked by kingkest on September 11, 2015 at 04:04 PM

    So I found out that if I open up any question in support it automatically puts me in HTTPS. Which in turn caused me to use part of my SSL submissions even though I did not want to. This needs to be changed, I do not want to go in to https every time I check a post on the forums.

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    JotForm Support

    Answered by EltonCris on September 12, 2015 at 12:35 AM

    Thanks but I don't think this is an issue. Forum post is turned into HTTPS for security reasons.

    However, you can simply omit the "s" on http in your browser address if that's your concern. Also, when you submit questions on support, it will not count on your SSL counter. Only submissions made on your form will be recorded on your submissions counter. You can also uncheck or check secure option when you take your form embed code. 

    Hope this answers your question. Thanks! ;)

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    Answered by kingkest on September 14, 2015 at 07:57 AM

    No, I think you misunderstood. I go to the forums check a question and my webpage goes in to HTTPS, then when I click my forms at the top it stays in HTTPS, and I did not know that til this SSL thing happened. So what I think happened is that I looked at the forum, clicked my forms, then did a submission while my page was unfortunately still in HTTPS.

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    JotForm Support

    Answered by david on September 14, 2015 at 01:40 PM

    If you are using the forums from the https page, the My Forms tab will take you to the https My Forms page.  If you are using the support forum from:


    The redirect should take you to:


    That was the case from my testing. 

    If you complete submissions while previewing forms in the https site, those will indeed be sent over SSL, due to the pop-up being in a https site.  If you open the form in a new tab however, the form should no longer be sent over SSL.