What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Trouble with form

    Asked by AnnColburn on September 11, 2015 at 04:09 PM

    I have been trying to build a form for two days. Every time I try to edit the form, the preview page shows me things I did not do - and I cannot figure out how to delete them.  This is driving me crazy.

    This is my form: http://form.jotform.us/form/52355062778158

    This is really very straight-forward. I am thinking to pay more for another form building site and just give up on Jotform. 

    I'm on deadline and I'm sick.

    Please just call me so I can ask questions directly 310-472-3343


    Thank you

    Ann Colburn

    Page URL:

  • Profile Image

    Answered by Shadae on September 12, 2015 at 12:50 AM

    Hi Ann,

    I do apologize for the issue that you are experiencing with building your form. We would be happy to assist you with resolving this issue.

    At this time we do not offer phone support, but we happy to assist you through our forums.

    Can you please inform us of the aspects of the form that you would not like to have? I am seeing that you have applied a theme to your form. Depending on the theme used, there are certain elements that are built in directly into the theme.

    Please inform us of what elements of your form you would like to have removed and we would be happy to assist you. Please provide us with screenshots if possible:

    How to Add Screenshots

    Thank you