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  • Profile Image

    Not Receiving Notification Emails

    Asked by SalamanderHotels on September 11, 2015 at 04:40 PM

    Hi - We have several forms and no one is receiving the notification emails.  I already reviewed how to setup notification emails and it does appear to be setup correctly. I have setup forms in the past with no problems recieving the notifications so I have no idea what the problem is here.

    I love using Jot Form and assuming this issue can be resolved, we'll definitely be upgrading. Appreciate the help here! 

    The forms below are setup to go to this recipient: bfarella@hammockbeach.com
    (oddly she has received some forms but not others)

    http://form.jotform.us/form/52354344169154

    http://form.jotform.us/form/52354770404149

    http://form.jotform.us/form/52354339548159

     

    The forms below are setup to go to this recipient: cousley@ReunionResort.com

    http://form.jotform.us/form/52354650433148

    http://form.jotform.us/form/52355189806160

    http://form.jotform.us/form/52354800113140

     

    The forms below are setup to go to this recipient: ckozich@salamanderhotels.com

    http://form.jotform.us/form/52244588598168

    http://form.jotform.us/form/52286035862155

    http://form.jotform.us/form/52245253546151

    http://form.jotform.us/form/52325809735157

     

    The forms below are setup to go to this recipient: Regina.Columbo@playinnisbrook.com

    http://form.jotform.us/form/52355070052142

    http://form.jotform.us/form/52354634564155

    http://form.jotform.us/form/52354446982160

     

    Thanks

     

    Liz Martin

    emartin@salamanderhotels.com

    703-258-4167

    Emails receiving JotForm problem recipient
  • Profile Image
    JotForm Support

    Answered by liyam on September 12, 2015 at 02:06 AM

    Hello Liz,

    I have checked the emails in issue but none that I see that reported failure on email delivery.  Have you checked the spam folder if in case the said missing email alerts landed there instead?

    Thanks.