What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Entering my user/password last night but can't log on. Logged on earlier today successfully. Happening again right now, can't log on. What's up?

    Asked by Les Steers on September 11, 2015 at 05:32 PM
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    Answered by victor on September 12, 2015 at 11:31 AM


    Sorry for the delay. Could you please indicate if you were able to log into your account. I have verified your account and it seems to be active. If you are still having issues, could you please send us the username you are using. We will verify it immediately.


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    Answered by rrcjot2015 on September 15, 2015 at 11:47 AM
    The last time it failed, I hit the reload button a couple times and it
    opened up. Maybe just too much 'traffic'.
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    Answered by Boris on September 15, 2015 at 02:02 PM

    I can't see anything wrong with your account. It is active, and should be working fine.

    I'm not sure, but it might have been a timed-out session, in which case refreshing a page and re-logging in should help.

    Please let us know if you keep experiencing the problem, and we will be happy to take a deeper look into what might be causing this issue for you. Thank you.