Entering my user/password last night but can't log on. Logged on earlier today successfully. Happening again right now, can't log on. What's up?

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    Les Steers
    Asked on September 11, 2015 at 05:32 PM
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    Answered on September 12, 2015 at 11:31 AM


    Sorry for the delay. Could you please indicate if you were able to log into your account. I have verified your account and it seems to be active. If you are still having issues, could you please send us the username you are using. We will verify it immediately.


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    Answered on September 15, 2015 at 11:47 AM
    The last time it failed, I hit the reload button a couple times and it
    opened up. Maybe just too much 'traffic'.
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    Answered on September 15, 2015 at 02:02 PM

    I can't see anything wrong with your account. It is active, and should be working fine.

    I'm not sure, but it might have been a timed-out session, in which case refreshing a page and re-logging in should help.

    Please let us know if you keep experiencing the problem, and we will be happy to take a deeper look into what might be causing this issue for you. Thank you.