How to issue Refund in Paypal Payment

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    Asked on September 12, 2015 at 01:10 AM

    Hello I was having issues with the IPN connection to Pay-Pal. the funds are stuck with JotForm. How do I refund these funds back to the purchaser asap when the item is stuck in the ( INCOMPLETE STATUS). This has been a major pain.

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    Answered on September 12, 2015 at 09:27 PM

    If my understanding of your question is correct, you were referring to the refund on the Paypal side.

    Can you please check this guide from Paypal


    Let us know if you need further assistance.