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yekcutsmichaelAsked on September 12, 2015 at 1:10 AM
Hello I was having issues with the IPN connection to Pay-Pal. the funds are stuck with JotForm. How do I refund these funds back to the purchaser asap when the item is stuck in the ( INCOMPLETE STATUS). This has been a major pain.
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jonathanReplied on September 12, 2015 at 9:27 PM
If my understanding of your question is correct, you were referring to the refund on the Paypal side.
Can you please check this guide from Paypal
https://www.paypal.com/ph/cgi-bin/webscr?cmd=xpt/Marketing/bizui/SendRefund-outside
Let us know if you need further assistance.