- UddhavaAsked on September 12, 2015 at 11:03 AM
When I put the key that I downloaded before doesn´t work. I can´t see the information. Please help me.
- JotForm SupportEltonCrisAnswered on September 13, 2015 at 04:03 AM
Since we do not have access with your keys, unfortunately, we can't decrypt the data for you. If you still have the jotform.key file, you can try to re-upload it on the encryption key wizard once asked. Try to open the submission URL on private window or incognito mode, this should trigger the encryption wizard and then re-upload the key again. You can also go to your form submissions page to view them.
If this doesn't help, let us know so we can assist you further.