What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am having problems with the encrypted forms.

    Asked by Uddhava on September 12, 2015 at 11:03 AM


    When I put the key that I downloaded before doesn´t work. I can´t see the information. Please help me. 



    Thank you. 

    Page URL:

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    JotForm Support

    Answered by EltonCris on September 13, 2015 at 04:03 AM


    Since we do not have access with your keys, unfortunately, we can't decrypt the data for you. If you still have the jotform.key file, you can try to re-upload it on the encryption key wizard once asked. Try to open the submission URL on private window or incognito mode, this should trigger the encryption wizard and then re-upload the key again. You can also go to your form submissions page to view them.

    If this doesn't help, let us know so we can assist you further.

    Thank you!