What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
How is this possible ?Asked by nebojsa on September 13, 2015 at 01:14 AM
Hello, I received email without payment on a form that payment is mandatory first, how is that possible? And this is not a first ime, please help me solve this problem.
This means that when the customer got redirected to Paypal page to complete the transaction, he decided not to continue, for that I would recommend you to enable IPN for Paypal,(Instant Payment Notification), which is a POST message sent by Paypal (for regular merchant accounts) whenever a transaction is completed on their side: https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal