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    How is this possible ?

    Asked by nebojsa on September 13, 2015 at 01:14 AM

    Hello, I received email without payment on a form that payment is mandatory first, how is that possible? And this is not a first ime, please help me solve this problem.



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    JotForm Support

    Answered by BDAVID on September 13, 2015 at 05:52 PM

    This means that when the customer got redirected to Paypal page to complete the transaction, he decided not to continue, for that I would recommend you to enable IPN for Paypal,(Instant Payment Notification), which is a POST message sent by Paypal (for regular merchant accounts) whenever a transaction is completed on their side: https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal