What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Get Visitor Location Widget Does Not Display Any Information in Form Records When the Secure URL of the Form Is Used

    Asked by vasupport on September 13, 2015 at 04:17 AM
    get visitor location location widget no results no information info not captured secure form secure URL bug no record of info
  • Profile Image
    JotForm Support

    Answered by jonathan on September 13, 2015 at 08:03 PM

    Can you please provide more details about the issue?

    Tell us the URL of your form that have the issue. I tried checking it on your jotform http://www.jotform.me/form/50178524666461 but I could not determine yet the steps to take to reproduce the issue.

    We will wait for your response. 

     

     

     

  • Profile Image

    Answered by vasupport on September 13, 2015 at 09:04 PM

    Hi Jonathan,

    I created a Geo Mapping Test web form. We don't want our clients to see the Get Visitor Location widget so we set it to "Hidden".  Please refer to these links and compare the PDF reports:

     

    Non-secured - http://form.jotform.me/form/52557922401453

    Secured - https://secure.jotform.me/form/52557922401453

     

  • Profile Image
    JotForm Support

    Answered by abajan on September 14, 2015 at 09:26 AM

    Hi vasupport,

    Upon testing both a clone of your form and a similar one created from scratch in my account, I discovered that it's not just the PDF that doesn't show the Get Visitor Location info but the email notification (and form records), once the secure version of the form is used.

    I'll submit a ticket to get this fixed. Thanks for drawing it to our attention.

  • Profile Image

    Answered by vasupport on September 14, 2015 at 09:09 PM

    Thanks for attending our concern. Keep up the good work! :)

  • Profile Image

    Answered by vasupport on September 16, 2015 at 03:01 AM

    Hi Guys! Any updates on this? We just need it very badly. Thanks! :)

  • Profile Image
    JotForm Support

    Answered by Chriistian on September 16, 2015 at 05:31 AM

    Hi,

     

    Our development team is currently working on this issue. This issue has been marked important. We will inform you on this thread any updates on this issue. Thank you for your patience.

     

    Regards.

  • Profile Image

    Answered by vasupport on September 21, 2015 at 08:21 PM

    Hi Guys!

    Hope all is well. Any updates on this? Thanks! :)

  • Profile Image
    JotForm Support

    Answered by Chriistian on September 21, 2015 at 10:23 PM

    Hi,

     

    The ticket for this issue is still open which means that the development team are still working on this issue. Any updates on this issue will be posted on this thread. We do apologize for the inconvenience this has caused you.

     

    Thank you for understanding.
    Regards. 

  • Profile Image

    Answered by vasupport on September 30, 2015 at 09:32 PM

    Hi Guys,

    Is there any workaround for this? Thanks! :)

  • Profile Image
    JotForm Support

    Answered by jonathan on September 30, 2015 at 10:40 PM

    We apologize for the delays. Unfortunately there is no update/news yet on new status from our developer. I will do a follow up also on your behalf.

    We will notify you here as soon as we have update.

     

    Thanks.

  • Profile Image
    JotForm Support

    Answered by TitusN on November 04, 2015 at 05:27 AM

    Hello, 

    This has been fixed - the widget will now work on secure forms. 

    https://form.jotform.com/53072684409964?

    Thank you for your patience - let us know if you have further concerns.