What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Only 2 out of 14 notifications came out without PDF attachment

    Asked by lafhab2 on September 13, 2015 at 04:32 AM
    Further to the above, as further proof of the unreliability of Jotform, on 11/09 only 2 out of 14 submissions had the pdf attached, this is over 8 different forms all of which should have PDFs.
  • Profile Image
    JotForm Support

    Answered by EltonCris on September 13, 2015 at 06:00 AM

    We are truly sorry about that. The PDF attachment has been temporarily disabled due to the number of reports we received on forum on that exact date about email submissions with custom sender emails not going through. This must be the reason why some of the emails came out without the attached PDF. However, the problem has been patched out after a few hours and the PDF attachment has been restored. It should be working fine by now.

    Thanks and apologies for the inconveniences caused.