What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Inconsistently receiving emails on some of the forms

    Asked by lafhab2 on September 13, 2015 at 04:33 AM

    As for emails, I would say a couple of days a week notifications don't get through, and a few people completing them recently say they haven't received their autoresponder.  Through posting such as 'emails not being sent/received' a search on your forums clearly indicates this is a common and frequent occurrence.  And quite often these issues are intermittent, emails may not come for a day or so then start coming again, so it's hard to provide specifics for your backend team to investigate.

    If you want an example of emails not being sent then form:
    http://form.jotformeu.com/form/41603740032340 - submissions 104, 105 & 106 did not land in our inbox (or junk/trash), and all jotform domains are 'whitelisted.'

    If we had just a handful of forms then it wouldn't be so bad, the bottom line is we have over 200 forms and we need to be reliably notified of all submissions because this is too many to manually search through.  Beyond doubt emails cannot be relied upon,   in the absence of reliable emails we need reliable integration, eg Google sheets.  When either or both of these options prove unreliable then what value is this service?  If this service was free then we couldn't really complain but it's not.

    From our perspective, forget fancy features etc, Jotform needs to improve overall reliability.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on September 13, 2015 at 07:31 PM

    We truly apologize for all this, we had a glitch for 24 hrs, with user that had the option "Attach PDF" enabled or had custom sender emails.

    Our google integration is very reliable, but if they change their rules with their api, then the integrations might be affected, but our engineers usually will fix these critical integrations in no time.

     

     

  • Profile Image

    Answered by lafhab2 on September 15, 2015 at 08:46 AM

    We are having ongoing frustration with the email notifications, clearly they cannot be relied upon.

    We have activated the Daily Digest in the hope that this will provide a definitive list of submissions but in the 3 days since we did we have received no such email. Does this not work either?
  • Profile Image
    JotForm Support

    Answered by EltonCris on September 15, 2015 at 12:18 PM

    Thanks for your reply and we apologize for the inconveniences caused.

    The problem with emails was rectified few days ago but if you are still not receiving notifications, please let us know which form and what email addresses so we can check it on the server logs.