What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are we not receiving Email Notifications?

    Asked by ComplianceChief on September 13, 2015 at 06:57 PM

    Hello Jotform,

    Last Thursday 10th September at 1pm we experienced an email outage that lasted until 3pm Sunday 13th September.

    We are now back on line and receiving emails.....but not from Jotform.

    We have tested forms and are not receiving any email notifications.

    Your assistance is required urgently.

    Many thanks

    Lisa 

    email notifications not receiving email email receiving
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 14, 2015 at 05:52 AM

    Hi,

     

    I checked one of your forms - http://www.jotformpro.com/form/50555772483967 and checked the recipient of the Notification email of the form. The Notification Email is sent to supervisionlog@csa-afsl.com.au. I checked our mail log  and I can see that some of the Notification emails are not being sent successfully. 

     

    I checked the email on our bounce list and the email was included in the list.

     

    I have removed the email on our bounce list. Please check if you will now received the Notification Email of your form. You can also check your mail log on your end. You can check this article for more information: How to view all your form Email History. Also, you can check if your email is on our bounce list on your end, you can check the instruction provided in this article to know how: How to remove your email address from bounce list.

     

    Do let us know if you need further assistance.

     

    Regards.