Why are we not receiving Email Notifications?

  • Profile Image
    ComplianceChief
    Asked on September 13, 2015 at 06:57 PM

    Hello Jotform,

    Last Thursday 10th September at 1pm we experienced an email outage that lasted until 3pm Sunday 13th September.

    We are now back on line and receiving emails.....but not from Jotform.

    We have tested forms and are not receiving any email notifications.

    Your assistance is required urgently.

    Many thanks

    Lisa 

  • Profile Image
    Chriistian
    Answered on September 14, 2015 at 05:52 AM

    Hi,

     

    I checked one of your forms - http://www.jotformpro.com/form/50555772483967 and checked the recipient of the Notification email of the form. The Notification Email is sent to supervisionlog@csa-afsl.com.au. I checked our mail log  and I can see that some of the Notification emails are not being sent successfully. 

     

    I checked the email on our bounce list and the email was included in the list.

     

    I have removed the email on our bounce list. Please check if you will now received the Notification Email of your form. You can also check your mail log on your end. You can check this article for more information: How to view all your form Email History. Also, you can check if your email is on our bounce list on your end, you can check the instruction provided in this article to know how: How to remove your email address from bounce list.

     

    Do let us know if you need further assistance.

     

    Regards.