What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I still not receiving email notifications?

    Asked by ComplianceChief on September 13, 2015 at 10:42 PM

    My apologies for this message but I just need to confirm with you that I sent the correct email address for you to respond to.


    This appears to still be the only one that Jotform has operating at the moment.

    As you can imagine it is quite frantic here!!!!!



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    Answered by Boris on September 14, 2015 at 10:19 AM

    According to our mailing logs, emails to the following addresses are being sent and received fine:


    You should be receiving emails to these addresses, please let us know if you are not receiving them. You can also ask your IT department to whitelist JotMails IP Addresses, and check your spam or trash folders to see if the emails are not ending up there.


    The following two email addresses were in our bounce list, but were consequently removed when you or your colleagues have contacted us about the problem:

    phudson@csa-afsl.com.au in thread http://www.jotform.com/answers/661439

    supervisionlog@csa-afsl.com.au in thread http://www.jotform.com/answers/661291


    This reply will be sent to your JotForm account's default email address, which is alerts@csa-afsl.com.au at this time. I hope this helps.

    Please let us know if you are still not receiving your emails, and which email address is not receiving them, will be happy to help.

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    Answered by ComplianceChief on September 14, 2015 at 05:47 PM
    Hi Jotform,

    Please also ensure that the following emails are not on the bounced list


    Please confirm that these are not being bounced by your or amazon systems

    Kind Regards

    Paul Hudson
    Paul Hudson. LLB. LLM. C.Dec
    Executive Director
    Compliance Services & Regulatory Risk

    Member of the GRC Institute

    Office: ( By Appointment only)
    Level 13, 50 Cavill Avenue,
    Surfers Paradise.
    Gold Coast

    Mailing Address;
    Compliance Specialists Australia
    P.O.Box 277
    Chevron Island Qld. 4217

    Ph: 07-56354472

    This email contains Privileged & Confidential information. If you are not the intended recipient you must not disseminate copy or take any action in reliance on it, and we request that you notify the sender immediately. Any views expressed in this message are those of the individual sender, except where they are specifically stated to be the views of the organisation. This email and its contents are also subject to copyright. No part of it should be reproduced, adapted or transmitted, without the written consent of the copyright owner.

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    JotForm Support Manager

    Answered by Jeanette on September 15, 2015 at 01:37 AM

    Please use this method in order to remove yourself from the bounce list:



  • Profile Image

    Answered by Paul Hudson on September 15, 2015 at 02:22 AM

    I have checked and the don't appear to be there but they are still not working. They are reported as failed in the history list.



    Can you please unblock them or do what ever you need to do get them working please. This failure is costing my company.


    Paul Hudson.

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    JotForm Developer

    Answered by evren on September 15, 2015 at 02:40 AM

    Hi Paul,



    both were in bounce list, removed. Now you should get emails. However, reputationalerts@csa-afsl.com.au is not in bounce list.

    If you have any questions please feel free to ask.

    Thank you