Why am I still not receiving email notifications?

My apologies for this message but I just need to confirm with you that I sent the correct email address for you to respond to.

operations@csa-afsl.com.au

This appears to still be the only one that Jotform has operating at the moment.

As you can imagine it is quite frantic here!!!!!

Thanks

Lisa

According to our mailing logs, emails to the following addresses are being sent and received fine:

operations@csa-afsl.com.au
alerts@csa-afsl.com.au

You should be receiving emails to these addresses, please let us know if you are not receiving them. You can also ask your IT department to whitelist JotMails IP Addresses, and check your spam or trash folders to see if the emails are not ending up there.

 

The following two email addresses were in our bounce list, but were consequently removed when you or your colleagues have contacted us about the problem:

phudson@csa-afsl.com.au in thread http://www.jotform.com/answers/661439

supervisionlog@csa-afsl.com.au in thread http://www.jotform.com/answers/661291

 

This reply will be sent to your JotForm account's default email address, which is alerts@csa-afsl.com.au at this time. I hope this helps.

Please let us know if you are still not receiving your emails, and which email address is not receiving them, will be happy to help.

Hi Jotform,

Please also ensure that the following emails are not on the bounced list

nscott@csa-afsl.com.au
registers@csa-afsl.com.au
reputationalerts@csa-afsl.com.au

Please confirm that these are not being bounced by your or amazon systems

Kind Regards

Paul Hudson
Paul Hudson. LLB. LLM. C.Dec
Executive Director
Compliance Services & Regulatory Risk


Member of the GRC Institute

Office: ( By Appointment only)
Level 13, 50 Cavill Avenue,
Surfers Paradise.
Gold Coast

Mailing Address;
Compliance Specialists Australia
P.O.Box 277
Chevron Island Qld. 4217

Ph: 07-56354472



This email contains Privileged & Confidential information. If you are not the intended recipient you must not disseminate copy or take any action in reliance on it, and we request that you notify the sender immediately. Any views expressed in this message are those of the individual sender, except where they are specifically stated to be the views of the organisation. This email and its contents are also subject to copyright. No part of it should be reproduced, adapted or transmitted, without the written consent of the copyright owner.


...

Please use this method in order to remove yourself from the bounce list:

https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

 

I have checked and the don't appear to be there but they are still not working. They are reported as failed in the history list.

nscott@csa-afsl.com.au
registers@csa-afsl.com.au
reputationalerts@csa-afsl.com.au

 

Can you please unblock them or do what ever you need to do get them working please. This failure is costing my company.

Regards

Paul Hudson.

Hi Paul,

nscott@csa-afsl.com.au

registers@csa-afsl.com.au

both were in bounce list, removed. Now you should get emails. However, reputationalerts@csa-afsl.com.au is not in bounce list.

If you have any questions please feel free to ask.

Thank you