My account has been downgraded for no reason.

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    zubeida
    Asked on September 14, 2015 at 02:25 AM

    Hi there, 

     

    I have just received an email from jot form informing me that my account has been downgraded. I think there is an error in you system, as my account is is not due for the next payment till 27th September, and i plead that this request be expedited and rectified immediately. 

    Possible reason for the confusion: 

    14th August: upgraded my jot form account to Bronze. 

    26th August: Downgraded acoount, and requested refund. 

    27th August: Realized i made a mistake and i need more space, so i upgraded the account again on a different credit card. I have checked my transactions i was charged $19 for this and have the invoice as well. 

    It appears that the system has recognized my initial transaction on the 14th August and has has downgraded a month later. Can you please rectify this issue asap as i need my survey form up and running now. 

     

    Thank you. 

  • Profile Image
    mert
    Answered on September 14, 2015 at 03:02 AM

    Hi,

    Firstly, sorry for this inconvenience. I've checked your payment and you are right. Your last transaction is for bronze monthly on 27th September 2015, but somehow system has downgraded you.

    Now, I fixed the issue, you are now bronze user until September 26th 2015.

     

    To access the screen above,

    You can follow the instructions from the document How to Check Invoices.

     

    For anything else about JotForm, please feel free to contact us.

    Thanks.

  • Profile Image
    zubeida
    Answered on September 14, 2015 at 03:18 AM

    Hi there, 

     

    Thank you for fixing the problem so quickly! Jot form support is really efficient!!!

  • Profile Image
    david
    Answered on September 14, 2015 at 11:58 AM

    Thank you for the kind words.  I checked your subscription to make sure it was active and would not have any further issues, it appears to be all set.  If there is anything else we can assist you with, let us know and we will be happy to help.