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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I don't received no more notification Mail

    Asked by Biker1450 on September 14, 2015 at 03:28 AM

    Hi

    I'm sorry for my English, it's not perfect, I'm Frenchman

    I have forms into your site for several years. Before, I received a mail saying to me that a form had been filled.

    But since 2015/09/01, nothing more. I looked my Mail-box, nothing non-more limps spam

    What there happens?
    I made a wrong maneuver, or it is a bug?

    Thanks for your answer. My mail : biker1450@aol.com

    Have a good day

    Patrice

     

     

    Page URL:
    http://form.jotformeu.com/jsform/23372528329356

    notification mail site thanks Day 2015
  • Profile Image
    JotForm Support

    Answered by mert on September 14, 2015 at 03:47 AM

    Hi Patrice,

    I've corrected your situation. "biker1450@aol.com" email address haven't received any mail since 2015-09-13, because your email address has jumped in bounce list.

     

    I fixed the issue right now, you should be fine from now on.

    In addition, you can manually check and remove your mail from bounce list. By following How to Remove Your Email Address From Bounce List tutorial, you can easily get rid of this situation.

     

    For further assistance, please feel free to ask.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by beril on September 14, 2015 at 04:43 AM

    Hi,

    We are sorry for the inconvenience that may have caused. Your email address, 

    forum-FPH@passion-harley.fr is IN
 our bounce list. 

    Results shows;

     

    Please, check the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html.

     

    I removed forum-FPH@passion-harley.fr from the bounce and unsubscribe lists.

     

    I also checked your mail logs.

     

    In addition to that, to prevent getting you email address back to the amazon suppression list, kindly check also this guide below:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    Could you please check your spam, trash and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder any more.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by Biker1450 on September 14, 2015 at 09:47 AM
    Hi
    Thank you a lot for your very fast help
    Have a good day
    Patrice




    -------Message original-------

    De : JotForm Support Forum
    Date : 14/09/2015 09:45:09
    A : biker1450@aol.com
    Sujet : Re: I don't received no more notification Mail

    A new response has been received:
    Answered by mert
    Hi Patrice,
    I've corrected your situation. "biker1450@aol.com" email address haven't
    received any mail since 2015-09-13, because your email address has jumped in
    bounce list.

    I fixed the issue right now, you should be fine from now on.
    In addition, you can manually check and remove your mail from bounce list.
    By following How to Remove Your Email Address From Bounce List tutorial, you
    can easily get rid of this situation.

    For further assistance, please feel free to ask.
    Thanks.
    View this thread on browser » Unsubscribe Thread 1442216832

    ...
  • Profile Image
    JotForm Support

    Answered by mert on September 14, 2015 at 10:02 AM

    You are welcome. We are happy to hear that the problem is solved.

     

    For further assistance, please contact with us.

    Thanks.