What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submission e-mails

    Asked by VitaSmart on September 14, 2015 at 05:04 AM

    Hello, why don't I receive submissions by email? Please, help me. Thank you very much. Kristyna


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    Answered by techzoop on September 14, 2015 at 05:40 AM

    Enter your email id in the email notifier section then just verify the email id. After that you will receive submissions by email.

    Thank You.




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    JotForm Support

    Answered by BJoanna on September 14, 2015 at 12:52 PM


    I have checked you form and I noticed that you have set conditional email Notification that will only be sent if your users select a product in your payment field. 

    So if your users do not select product inside of your form, you will not receive email Notification. 

    I would suggest you to remove condition for email Notification or to make payment field required as well. 

    Hope this will help. Let us know if you need further assistance.