My account says 100 free submissions.

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    tirau1885
    Asked on September 14, 2015 at 05:14 AM

    Why am I almost full at 17

  • Profile Image
    erhan
    Answered on September 14, 2015 at 07:07 AM

    Hi,

    First of all, we are sorry for the inconvenience. As a free user, you are allowed to get 10 SSL submissions maximum per month. I have reset your SSL submission quota, but please remind that it is one-time-only operation. If you do not care about your forms to be secure or not, please make them insecure and use them that way. Basically, you can do it by changing link in the form embed code from https://www.... or https://secure..... to http://www.....

    Please do not hesitate to contact us for any further problems.

    Best.

     

  • Profile Image
    tirau1885
    Answered on September 14, 2015 at 05:20 PM

    Thanks Meunal. A couple of follow up questions then..

     

    When you say that the form will be disabled, does that mean just the secure aspect? or completely? 

    If it is completely, does the form user get notified of that? or do they hit submit and then nothing happens? will they or we know that something has failed?

    I have tried to make it unsecure, yet that seems to have not removed the statistics of how many secure submissions. I have it embedded and a URL available, do I need to redo both options?

     

    Regards

  • Profile Image
    EltonCris
    Answered on September 15, 2015 at 12:41 AM

    Yes it affects all forms in your account not just on that form. In other words, all your forms will be temporarily disabled.

    Your users can't view the form since it is replaced with this error.

    I can see that this URL www.tinyurl.com/tiraubig3 still redirects to https://secure.jotform.co/tirau1885/Big3_Entry. Please change it to http://form.jotform.co/tirau1885/Big3_Entry so submissions will be counted as regular submission and not SSL. If you have embedded the form using its embed code, simply find the https://secure on the embed code and replace it with http://form or http://wwww as also suggested by my colleague.

    Thanks!

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    tirau1885
    Answered on September 15, 2015 at 04:56 AM

    Thanks EltonCris

     

    Unfortunately we already have publications with the tinyurl on it, which needs to direct them to our form. This makes it difficult to change it. 

    This form is for a fundraiser for a volunteer fire brigade. Is there anyway that JotForm can help us out in this instance. 

     

    regards

  • Profile Image
    EltonCris
    Answered on September 15, 2015 at 06:24 AM

    @tirau1885

    Great news! We have just increased the SSL limit for free users to 100. It's definitely a good timing. :)

    http://www.jotform.com/myaccount/usage

    With that said, you don't have to worry using SSL or non-SSL forms since they both have the same limits. Cheers!