Most of my file uploads for one of my forms are no longer accessible

  • Profile Image
    CPIP
    Asked on September 14, 2015 at 05:24 AM

    Many of our subscriptions have attachments and few of them can be opened. The rest are unavailable.

    For us the attachments are more important than the subscription itself. 

  • Profile Image
    david
    Answered on September 14, 2015 at 12:41 PM

    Hi,

    I checked the submissions for your form and it does indeed look like many of the previous file links are now broken:

    Clicking on those links produces an access denied error:

    Though there are a several uploads for your form, it is showing there are 0 in our admin panel:

    I will forward this to our development team to have a closer look.  We will update you here in this thread as soon as we have any further information.

     

  • Profile Image
    liyam
    Answered on September 16, 2015 at 12:56 PM

    Hello,

    Can you confirm that these missing submissions were accessible before?

    Thanks.

  • Profile Image
    CPIP
    Answered on September 17, 2015 at 03:28 AM

    Hi!

    These submissions were visible before we transfered from FormsCentral.

    Here, they were never fully functional.

    Furthermore, some of the NEW ones done directly here are not visible, even though we know that they were uploaded.

    In a lot of cases a work partner of ours uploaded 3 files, and one is visible and the other 2 are not.

    Hope this clarifies it a bit!

  • Profile Image
    Sammy
    Answered on September 17, 2015 at 06:11 AM

    Thank you for the clarification, I will update the developer assigned the ticket regarding this