What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Most of my file uploads for one of my forms are no longer accessible

    Asked by CPIP on September 14, 2015 at 05:24 AM

    Many of our subscriptions have attachments and few of them can be opened. The rest are unavailable.

    For us the attachments are more important than the subscription itself. 

    Page URL:
    http://www.jotform.com/submissions/51542607441955

    can't open open can't and Than
  • Profile Image
    JotForm Support

    Answered by david on September 14, 2015 at 12:41 PM

    Hi,

    I checked the submissions for your form and it does indeed look like many of the previous file links are now broken:

    Clicking on those links produces an access denied error:

    Though there are a several uploads for your form, it is showing there are 0 in our admin panel:

    I will forward this to our development team to have a closer look.  We will update you here in this thread as soon as we have any further information.

     

  • Profile Image
    JotForm Support

    Answered by liyam on September 16, 2015 at 12:56 PM

    Hello,

    Can you confirm that these missing submissions were accessible before?

    Thanks.

  • Profile Image

    Answered by CPIP on September 17, 2015 at 03:28 AM

    Hi!

    These submissions were visible before we transfered from FormsCentral.

    Here, they were never fully functional.

    Furthermore, some of the NEW ones done directly here are not visible, even though we know that they were uploaded.

    In a lot of cases a work partner of ours uploaded 3 files, and one is visible and the other 2 are not.

    Hope this clarifies it a bit!

  • Profile Image

    Answered by Sammy on September 17, 2015 at 06:11 AM

    Thank you for the clarification, I will update the developer assigned the ticket regarding this