- devpeepsAsked on September 14, 2015 at 10:00 AM
for the incomplete submissions (I have 12 on this one form), what happens when i click complete submission. Does it request a payment again? does it assume that the payment was made already and i am saying its ok to add it to the submitted pool (which then sends an email)?
- JotForm SupportWelvinAnswered on September 14, 2015 at 02:07 PM
Completing a submission in the incomplete payment section will NOT process any payment as there was no payment information to begin with. The system will simply treat this as a regular submission so it can be included on form reports, and that email alerts can be fired off as usual.
Please check this guide for Paypal Incomplete Payment: http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ.