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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What does the Complete Submission Button do?

    Asked by devpeeps on September 14, 2015 at 10:00 AM

    for the incomplete submissions (I have 12 on this one form), what happens when i click complete submission. Does it request a payment again? does it assume that the payment was made already and i am saying its ok to add it to the submitted pool (which then sends an email)?

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    JotForm Support

    Answered by Welvin on September 14, 2015 at 02:07 PM

    Completing a submission in the incomplete payment section will NOT process any payment as there was no payment information to begin with. The system will simply treat this as a regular submission so it can be included on form reports, and that email alerts can be fired off as usual.

    Please check this guide for Paypal Incomplete Payment: http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ.