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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm not receiving e-mail notifications

    Asked by EXDEX3 on September 14, 2015 at 10:04 AM

    Hi, I'm not receiving e-mail notifications for the form submissions.

    It were working and stopped apparently with no reason.

    Page URL:
    http://www.exdex.com.br/index-4.html

    receiving Submissions and
  • Profile Image
    JotForm Developer

    Answered by evren on September 14, 2015 at 02:01 PM

    Hi EXDEX3,

    Thank you for contacting us. I investigate your problem. 

    To be sure, emails are sending to cotacao@exdex.com.br this email adress right?

    I have suggestions for your, please set your email's sender name and add noreply@jotform.com as contact on your contact list.

    Please feel free to contact me for any further assistance.

    Thank you

  • Profile Image

    Answered by EXDEX3 on September 14, 2015 at 03:01 PM

    The e-mails was being sended to contato@exdex.com.br before but I searched and think that address may be in the bouncing list. Then I changed to cotacao@exdex.com.br and now I'm receiving notifications.

    Can you see if contato@exdex.com.br is really in bounce list and solve this? Thank you in advance.

  • Profile Image
    JotForm Developer

    Answered by evren on September 14, 2015 at 03:28 PM

    Hi again,

    Thanks for providing email address. contato@exdedx.com.br was in bounce list. It has been removed.

    Please feel free to contact me for any further assistance.

  • Profile Image

    Answered by EXDEX3 on September 14, 2015 at 03:34 PM

    Thank you for attention.