I'm not receiving e-mail notifications

  • EXDEX3
    Asked on September 14, 2015 at 10:04 AM

    Hi, I'm not receiving e-mail notifications for the form submissions.

    It were working and stopped apparently with no reason.

    Page URL: http://www.exdex.com.br/index-4.html
  • Evren VP of Growth
    Replied on September 14, 2015 at 2:01 PM

    Hi EXDEX3,

    Thank you for contacting us. I investigate your problem. 

    To be sure, emails are sending to cotacao@exdex.com.br this email adress right?

    Im not receiving e mail notifications Image 1 Screenshot 20

    I have suggestions for your, please set your email's sender name and add noreply@jotform.com as contact on your contact list.

    Please feel free to contact me for any further assistance.

    Thank you

  • EXDEX3
    Replied on September 14, 2015 at 3:01 PM

    The e-mails was being sended to contato@exdex.com.br before but I searched and think that address may be in the bouncing list. Then I changed to cotacao@exdex.com.br and now I'm receiving notifications.

    Can you see if contato@exdex.com.br is really in bounce list and solve this? Thank you in advance.

  • Evren VP of Growth
    Replied on September 14, 2015 at 3:28 PM

    Hi again,

    Thanks for providing email address. contato@exdedx.com.br was in bounce list. It has been removed.

    Please feel free to contact me for any further assistance.

  • EXDEX3
    Replied on September 14, 2015 at 3:34 PM

    Thank you for attention.