"Submit" button not appearing

Hi,

My client is getting periodic complaints about a form not having a submit button. At first we thought people weren't seeing it in the default light grey, so I made the button blue. When we test the form, the submit button appears on all of our devices (Apple and Windows desktop computers, tablets and smart phones), and yet every few weeks, another person says they filled out the form but there was no way to submit it.

Most recently, the user who couldn't find the submit button was using a Dell computer, with Firefox browser. They called, and my client told them to scroll all the way to the bottom of the screen and look for the blue button, but they reported there was no blue button anywhere.

Could you please help us figure out what is happening and tell us how to correct the situation?

Many thanks
Doug Lufkin

Hi,

I checked your  embedded form in a few different browsers and indeed, in Internet explorer, the submit button did not show.  This was, however, only the first time I loaded the form.  Refreshing the page allow for the full form to load.  Every time I loaded the form thereafter the full form loaded as well.

In any case, you could try increasing the size of your iFrame or setting the frame to allow for scrolling:

<iframe id="JotFormIFrame" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotformpro.com/form/50365687213962" frameborder="0" style="width:100%; height:5273px; border:none;" scrolling="no"></iframe>

Adjust the value for the height or set scrolling to "yes".

Hi David,
Thanks for the suggestion of adding scrolling to the form. I've made the
change, so we'll see what happens!
All the best
Doug
...

I checked the embedded form in a few different browsers and I had no issues with the bottom being cutoff.  If you do run into any more issues, let us know and we will be happy to have another look.