What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Dropbox integration is not working

    Asked by lwilkerson on September 14, 2015 at 01:00 PM

    Hi! I am setting up a demo account for a client and would like to make sure the Jot Form I created is syncing to Dropbox correctly, which it isn't currently. I integrated the form, submitted a test form and it didn't sync. So I unlinked the accounts and tried again with no success. I have a meeting with my client on Friday and would like to have this resolved ASAP. Thank you! 

     

    Sincerely,

    Laura 

    Page URL:
    http://form.jotform.us/form/52545885590164

    dropbox test form integrated syncing
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    JotForm Support

    Answered by Kiran on September 14, 2015 at 05:00 PM

    I've tested the dropbox integration on other forms in my account and it worked just fine. However, when I tried to clone your JotForm and integrate Dropbox the submissions are not being sent to Dropbox. It seems that there is an issue with the form itself. Could you try creating a new form and integrate Dropbox to see if that works? You may use our Field Manager app to copy the fields from one form to the newly created JotForm.

     

    Let us know if you need any further assistance. We will be happy to help.

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    Answered by lwilkerson on September 14, 2015 at 08:15 PM

    For whatever reason that seemed to work! Thank you!! 

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    JotForm Support

    Answered by Kiran on September 14, 2015 at 10:37 PM

    Great!! Glad to see that the issue is now resolved for you. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!!