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    Custom Sender Emails Not Working AGAIN!

    Asked by StudioBe on September 14, 2015 at 01:50 PM

    Can someone please tell me why my forms with custom senders are not working again?


    Page URL:

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    Answered by StudioBe on September 14, 2015 at 02:17 PM

    This still isn't working!!!

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    JotForm Support

    Answered by Welvin on September 14, 2015 at 06:40 PM

    We're sending out the form emails to the recipients of the form in this question. You can check that in your account by following the steps from this guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    Now, since we're sending out the emails just fine, I think you should check this problem with your hosting provider to see whether they allow SENDMAIL method since this is what we used for custom sender emails.

    You may also need to add us to your server whitelist: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    Lastly, if the verified custom sender email is not working after adding us to your server whitelist, I would suggest using SMTP method instead. We have two methods:

    SMTP from your hosting provider: http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form.

    SMTP from Mandrill: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.


    All of the above links are excerpt from this guide: