What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have a submitted form with required payment that did not hit my paypal account

    Asked by crystalclearimages4u on September 14, 2015 at 03:26 PM

    Hello,

    A client successfully submitted one of my forms that had a required field at the bottom that integrated my PayPal account. I noticed this morning that the payment never actually posted to my PayPal account. Can someone look into this for me? It was for my Mini Session Sign Up form.

    I am using the Wordpress Widget. In addition, the form is not showing up on mobile devices.

    Thank you.

    Page URL:
    http://crystalclearimages.org/autumn-mini-sessions-colorado-springs-po<br/>rtrait-photographer/

    paypal account required payment a My Forms sign up form required field session
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 14, 2015 at 10:50 PM

    Hi,

     

    I checked your form and see that your form is properly setup. Can you try to do a test submission in your form so you can verify if the payment is going to your account? I cannot replicate the issue since I do not have a credit card that can be used for testing. 

     

    Regarding on the issue about your form not showing on mobile device, I have moved it to a separate thread so we can better assist you regarding the issue. You can check it here. We will attend to it as soon as possible.

     

    We will wait for your response. 

     

    Regards.

  • Profile Image

    Answered by crystalclearimages4u on September 15, 2015 at 12:01 AM

    Hi, I actually had received payment from another client with this form when it was embedded into my blogger site. I then updated my site to wordpress and that is when the issues began.

  • Profile Image
    JotForm Support

    Answered by Chriistian on September 15, 2015 at 01:52 AM

    Hi,

     

    This might be caused by conflict in scripts in your site and JotForm. Using the iFrame embed method will solve the issue in conflicting scripts. Please try to use the iFrame embed method as also suggested in your other thread. We will try to fix the issue on the mobile responsiveness of your form on your other thread.

     

    Do let us know if you need further assistance.

     

    Regards.