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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Text typed in textboxes is not displayed in Firefox and IE11

    Asked by jwlmedia on September 14, 2015 at 05:00 PM

    Dear sirs,

    i have been using jot form for few years now and did not have major problems so far. Now i made a form and adjusted it in designer and for some reason it only works properly in Google chrome browser ( Version 45.0.2454.85 m) for people to be able to register. The form does not work properly in Explorer 11 nor in Mozzila Firefox 40. The problem in these 2 browsers is that next to my required fields the imput field part does not fill in any letters or numbers (you can only click to the imput box (text field) but then if you try to type in any letter or number it does not write in anything to the imput box).

    Can you please help me to solve it?

    P.S. Even the Google chrome had a problem with numeral field, there you could click on the field but no numbers were filling in the imput field - so i had to change it to text box so people can actually type in something).

    Thanks a lot for your quick help and reply. Regard, User: jwlmedia

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    JotForm Support

    Answered by Kiran on September 15, 2015 at 12:28 AM

    The issue seems to be due to with padding on text box fields and hence the text typed in the textboxes is hidden. Please inject the following CSS code to your JotForm to adjust the padding.

    .form-textbox, .form-textarea {

        padding: 4px 3px 3px;


    Let us know if you need any further assistance. We will be happy to help.