What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The IP Address on all the submissions is identical, yet they are from different network nodes, how can I detect which one?

    Asked by bradroberson on September 14, 2015 at 06:00 PM

    I have configured the submission report (Excel format) to contain the IP address of each submission, yet all the submissions have the same address.  How do I get the actual IP address to appear?  The users are all from the same subnet as they are from the same company; this is an internal company survey.

     

    Is this more likely a network issue, or a jotform issue?

     

    get IP show IP
  • Profile Image
    JotForm Support

    Answered by EltonCris on September 15, 2015 at 02:24 AM

    Hello,

    Jotform captures the global IP address of the network. So if the users run on the same network, then they most likely have the same IP address. Unfortunately, it is not possible to check whether the user uses actual or fake IP address.

    Thanks!

  • Profile Image

    Answered by bradroberson on September 15, 2015 at 08:23 AM

    Cris - thanks for the info.  I was afraid that was happening.  I need to identify who is completing a survey, but I've asked that under a new question.

     

    Brad

  • Profile Image
    JotForm Support

    Answered by EltonCris on September 15, 2015 at 11:34 AM

    You're welcome. I presume this sorts out the question. Should you have anything else to ask, just open a new thread. Cheers!