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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to receive email notifications

    Asked by RedIce on September 14, 2015 at 10:01 PM

    Hello,

     

    My client has just made me aware that the form on this page:

    http://www.maxscorner.com.au/book-online/

    Email should be sending to eat@maxscorner.com.au  and its not being sent.

     

    I have also tired with other emails associated with this domain and they are not working in the form ( emails are all working fine expect being sent through this form )

    It seems there could be a block on jotform side. Do you mind if you can look into this for me?

     

    Thank you

    Shannon

     

    Page URL:
    http://www.maxscorner.com.au/book-online/

    email email notification not being sent notifications
  • Profile Image
    JotForm Support

    Answered by beril on September 15, 2015 at 04:45 AM

    Hi,

    We are sorry for the inconvenience that may have caused. Your email address, 

    eat@maxscorner.com.au is IN
 our bounce list. 

    Results shows;

     

    Reason(s): Amazon SES has suppressed sending to this address because it has a recent history of bouncing as an invalid address. For more information about how to remove an address from the suppression list,

     

    Please, check the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html.

     

    I removed eat@maxscorner.com.au from the bounce and unsubscribe lists.

     

    I also checked your mail logs.

     

    In addition to that, to prevent getting you email address back to the amazon suppression list, kindly check also this guide below:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    Could you please check your spam, trash and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder any more.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by RedIce on September 19, 2015 at 12:26 AM

    Ok that answers it. I was wondering what was happening.

     

    Thank you

    visit our website