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Can I just create a form embed it on my site, verify that everything is working and walk away trusting that it will stay that way or do I need an IT department to monitor my Jotform? There's a question for you. I have received complaints from customers of how the form doesn't work on mobile devices. I have not changed anything. on the site or the form. To scared to. Will I have to wait 4 hours to have Jonathon reply saying I didn't provide enough information? You know what I know. You see what I see
I tell you what, rather than my customers think we are not aware of the problem and doing what can to address it. Since you guys won't respond AT ALL. If it's still unresolved come time to open there will be a message there letting them know that you all are doing your best to fix it. Thanks for the upgrade btw. Looks real nice.
Give me the product that I signed up for and/or the timely support to make it right so I can be a "Good" paying customer. That's all I'm asking. That's it! What i signed up for.
First of all, we are sorry for the inconvenience and late reply. Our DevOps team have investigated the issue and what causes the issue is that we have been making our forms secure by default. Migration for desktop devices have been completed recently where mobile have not. It will be ended very soon.
Please accept our apologise, and let us know if the problem still persists by next couple hours.
Thank you for your response,
Please drop a suggestion in a box or something would you please? We get so many emails from so many services most of which don't even get opened out of mere time management necessity as I'm sure most people can relate to. I don't recall getting an email about "Heads up, keep an eye on your form. We're making it better but it might get worse in the process" Maybe, one was sent maybe it wasn't. It doesn't matter at this point for this occurrence.
Suggestion for the box/team:Please make sure an email goes out that will not get dumped by filters sorting perceived junk. If it's going to potentially shut me down partially for a day. Please pick up a phone and call me if you have to. Just make sure I know. It's much more of a proactive measure than me chasing my own angry tail after the fact.
Thank you again meunal
We appreciate your input and this was already been suggested before and as such it is added for consideration.
Problem is still there
I was able to see the existence of the problem as well when I checked on your website
There is a need to click on the corrected URL for the form to display properly on the Iphone iOS browser
For initial troubleshooting, can you please try re-embedding the form http://www.jotform.us/form/51055189496161 again using its NON-secure URL on your website?
I noticed that the iframe embedded code was using https/secure URL while your website doesn't uses the https protocol.
Please try re-embed method first and do not use https://secure.jotform.com , and let us check again if it makes any difference.
Let us know how it goes.
Thank you Jonathan, that did the trick. Very much appreciated sir