What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    notification e-mail.

    Asked by sixtowns on September 15, 2015 at 08:38 AM

    Hello,

    The Notifier works when you test it, however when you actually complete and submit I don’t get any notification e-mail.

     

    Thanks

     

     

    Page URL:
    http://form.jotformeu.com/form/43553825210348

    notification e-mail style size height font
  • Profile Image

    Answered by Sammy on September 15, 2015 at 11:57 AM

    I have checked you email logs and all the notifications are being sent to the specified email successfully (see screenshot below)

    Could you kindly check if the emails from jotform are being routed to the spam folder in your inbox.

    You can also add the IP and the emails on this page to your mail server white-list, kindly let us know of the outcome.

  • Profile Image

    Answered by sixtowns on September 16, 2015 at 04:16 AM

    hi please see e-mail from our web hosts.

    Hi ,Email sent from this address have been flagged as spam and have been released. The domain jotformeu.com is currently listed in the uribl (http://uribl.com) blacklist, attached is a screenshot.To resolve this jotform will need to get themselves delisted, until they are delisted emails from them will be continually flagged as spam. Please raise this issue with their support.Regards, Kevin.
  • Profile Image

    Answered by Sammy on September 16, 2015 at 08:09 AM

    Hi Kevin,

    Thank you for providing this additional information, I have checked and the jotformeu.com domain is indeed blacklisted.

    I have alerted our development team regarding this issue, also as a precaution against future blacklisting kindly add the IP address in the guide below to your mail server white-list

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

     

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on September 16, 2015 at 04:33 PM

    We have requested to the site to delist the said domain. Hopefully this will be delisted soon.