What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do we cancel our monthly subscription.

    Asked by CornerstoneFM on September 15, 2015 at 08:55 AM
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    JotForm Developer

    Answered by erhan on September 15, 2015 at 09:01 AM


    First of all, we are sorry to see you go. You can cancel your monthly subscription by following these steps;


    1- Click on User icon

    2- Click on user settings

    3- Go to Billing page. It will show your current plan, and other plan options either to downgrade or to upgrade. Select a plan to downgrade and click Switch Plan

    4- A pop-up will open and ask you to confirm your cancellation. Click on Cancel Subscription button.


    Please do not hesitate to contact us for any further questions.