What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form sending cloned information

    Asked by Inkbelle on September 15, 2015 at 11:13 AM
  • Profile Image

    Answered by Boris on September 15, 2015 at 01:36 PM

    I'm sorry, but could you please clarify a little?

    I have looked at your form email history, but I didn't notice any duplicated emails being sent to your email address.

    I do see that most of your forms look the same since they are clones of one another, but I'm not sure as to what exactly is the issue that you are reporting.

    Please let us know in more detail what seems to be the issue, such as where and what information is being cloned, and we will be happy to help. Thank you.

  • Profile Image

    Answered by Inkbelle on September 15, 2015 at 01:44 PM

    Sorry pressed enter before I could complete the post.

    I cloned one of my earlier forms and changed the questions on the new one so it's different. However when clients are completing the new form it's sending the wrong from to my email and displaying it as the original form and not including any of the new question fields answers - so I'm missing information when it emails the form to my address (I hope that makes sense).

    It displays fine on the page and I have tested it myself. The only way to get all of the submitted information is to log into jotform so it just seems to be an email issue.

    Any help would be great.


  • Profile Image
    JotForm Support

    Answered by david on September 15, 2015 at 04:37 PM

    While editing your email notification, you can add in the additional field where ever you would like by clicking on them from the column on the right hand side:

    Clicking on any one of those will add the current ID for that field to your notification where ever your cursor is.  Any missing fields can be added this way.

    Creating a new notification will create a notification with all your current fields as well:


    If you have any further questions, let us know and we will be happy to help.