What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal is upgrading the certificate for www.paypal.com to SHA-256. Is this info current on our system?

    Asked by JoshTC06 on September 15, 2015 at 11:29 AM

    We recently received an email from PayPay informing us of their certificate upgrade.  How can I determine if this info is updated on our account.  


    I see that we have some pending submissions starting 9/4/15 for one of our forms.




    USTA Atlanta

    770-855-5970 direct

    770-416-4333 office


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    JotForm Support

    Answered by Charlie on September 15, 2015 at 01:46 PM


    Our servers are already updated with the latest security certificates that are using SHA-256 algorithm. This changes that are to be implemented by PayPal will not affect JotForm's integrations, so you do not have to be concerned. Your PayPal-integrated forms should work normally as expected.

    Regarding your concern about pending submissions, are you referring to the "Incomplete Payments"? If you are referring to that, you can check this guide: http://www.jotform.com/help/135-How-to-View-Incomplete-Payments. Those are submissions where users have not successfully completed payment, either they have close the payment page or did not continue to do the transaction.

    I hope that helps.

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    Answered by JoshTC06 on September 15, 2015 at 03:47 PM
    Thank you!
    Claire Botsch
    Community Program Coordinator
    USTA Atlanta
    1200 Ashwood Parkway
    Suite 500
    Atlanta, GA 30338