What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The form generator is down lately. Why?

    Asked by 3dcleaning on January 05, 2012 at 11:31 AM

    Hi,

    I love Jotform and everything you guys have to offer - major kudos for making it so easy to create and embed forms.


    For some reason, for the past 1.5 - 2 weeks, every time I try to update or create forms, I've been receiving the 'Loading...please wait...this must be a very large form' messaging, before the system times out and dies. This is happening when there isn't even a form yet - I'm trying to create one. Today I signed up for a login account, thinking it might help, but it's still happening.

    This wasn't happening before. Are updates or changes being implemented that may be slowing the site down?

     Many thanks in advance for any help with this and I love what you guys do!

  • Profile Image

    Answered by paoloumali on January 05, 2012 at 04:12 PM

    Thank you for the kind words about JotForm.

    Please refresh your browser cache and advise us if it is still not updating properly.

    Also, checking it with a second browser like the latest release of Firefox or Chrome will also help in troubleshooting whether the issue is local or not.

    We shall wait for your feedback.

  • Profile Image

    Answered by 3dcleaning on January 07, 2012 at 06:07 PM

    I didn't refresh it or anything, but it now seems to be working. Thanks so much - you guys are the best!