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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email notifications

    Asked by McAfeeTaft on September 15, 2015 at 12:30 PM

    We have over 85 form submissions, some from two or more hours ago that aren't being emailed like they have been in previous days. We have not reached our submission limit yet. Please advise.

    Page URL:
    http://employerlinc.com/workplace-investigations

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    Answered by mflanagan on September 15, 2015 at 12:51 PM

    I am experiencing the same problem. 

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    Answered by alexander_lau on September 15, 2015 at 12:57 PM

    Yep, me too!

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    JotForm Support

    Answered by BJoanna on September 15, 2015 at 02:54 PM

    @McAfeeTaft 

    I have checked email address that is set as recipient email address inside of your notification and that email address was on the bounce list. Our system gave following result:

    e*****@mca*******.com is IN the bounce list 

    Reason(s) : smtp; 554 Email rejected due to security policies - http://kb.mimecast.com/Mimecast_Knowledge_Base/Administration_Console/Monitoring/Mimecast_SMTP_Error_Codes#554

    I have now removed it from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Also you can Whitelist JotMails IP Addresses.

    Please test your form and check if you are receiving submissions now. 

    @mflanagan

    Your email address is not in bounce list. To assist you properly please open new thread and provide us email address to which you are not receiving email Notifications or ID of your form. 

    @alexander_lau

    You posted same question on this thread https://www.jotform.com/answers/662380-Notification-emails-not-being-received#4 Please read an answer provided by my colleague on that thread. 

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    Answered by McAfeeTaft on September 15, 2015 at 03:23 PM

    Will the system resend those forms that bounced?

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    JotForm Support

    Answered by BJoanna on September 15, 2015 at 04:39 PM

    No, system will not resend failed submission.