What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not available in my account

    Asked by DAVSTriSigma on September 15, 2015 at 01:07 PM

    Good afternoon - I was accessing a survey this morning. When I went back to it this afternoon, it's gone. It's not in the trash, archives or any other folder. Any idea of where it might have gone to? It's not an old report; the last time it was accessed was August 2015, if not later than that. Any idea where it went?

    survey 2015 OR Than
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    JotForm Support

    Answered by Kiran on September 15, 2015 at 03:21 PM

    I see that there are 11 forms in your account. Could you provide us with the Form ID or URL so that we can locate it for you? As I check your account history, I notice that there are no forms deleted in the last week. Also, I notice that there are few forms being shared from other account to yours. Please check if you have moved the form to the shared account.

    Thank you!