What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We just purchased the $9.95/month JotForm, but our account still shows "Free"

    Asked by musicgarageforms on January 05, 2012 at 11:55 AM

    HELP!!!  I created a form and we are going to run-out of submissions.  We upgraded the account, paying monthly $9.95 to get 1000 submissions/month, but our account settings still shows "Free".  We will run-out of submissions in the next couple of hours.

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    Answered by AtacanC on January 05, 2012 at 12:58 PM

    I've just checked your account and it has been successfully upgraded to premium. Please try to log out and log back in.

    Thanks for using JotForm.