What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to prevent emails from my forms going into my spam?

    Asked by UNICORC on September 15, 2015 at 01:25 PM

    Buongiorno, 

    ho creato un  modulo da con autoresponder al cliente ( email ) ma questo va nella casella SPAM come posso risolvere il problema ?

    Grazie

    Page URL:
    http://www.unicorc.it/nuovocliente.html

    email spam
  • Profile Image
    JotForm Support

    Answered by BJoanna on September 15, 2015 at 03:56 PM

    Depending on the mail service you are using, you should be able to simply mark one of the emails as "Not Spam".  From then on, emails from that specific address, should no longer be filtered as spam:

    If that solution does not work, here is a bit more in depth guide on setting up your notifications/autoresponder to prevent bounce related issues:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Hope this will help. Let us know if you need further assistance.