Form not sending notifications to specific email address

  • kldesign
    Asked on September 15, 2015 at 2:10 PM

    We have a jotform on http://www.kldesign.com/request-a-design-quote/

    We've had it set up to send responses to kyle@kldesign.com. We recently discovered that no form submissions were coming through to that address (after 6 months, and losing business opportunities). We added other addresses to the form, and those come through fine. 

    We have checked the spam settings for kyle@kldesign.com, and no notifications come through to that address. The email is used on several devices, and they all don't show any emails, including webmail at Godaddy where its hosted.

    Would this address be blacklisted by your system for some reason? Any other help is appreciated. 

    Kyle

     

     

    Page URL: http://www.kldesign.com/request-a-design-quote/
  • jonathan
    Replied on September 15, 2015 at 4:48 PM

    Hi Kyle,

    I found the email in the bounce list due to this reason

    Form not sending notifications to specific email address Image 1 Screenshot 20

    It seems the form had spam like submission at one time, so the IP was blocked.

    I had it removed already from the blocked list. New incoming emails should now arrive in your inbox.

    In case similar scenario happens again, you can remove your emails in the bounce list using your account also.

    user guide: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    Hope this help. Let us know if you need further assistance.