What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot upgrade subscription due to Expiration Date error

    Asked by bankruptcynews on September 15, 2015 at 02:37 PM

    I tried to upgrade to the level of 1,000 replies, but I can't insert the expiration date because it wants an "integer"

    What is an integer?

    upgrade subscription integer credit card
  • Profile Image
    JotForm Support

    Answered by jonathan on September 15, 2015 at 05:03 PM

    Please follow this user guide to upgrade the subscription.

    user guide: http://www.jotform.com/help/331-How-to-upgrade-my-account

    In the Billing Details, make sure that the expiration date you will provide for your Credit Card account is a valid date format in MM/YYYY (see screenshot below for visual guidance)

     

    in the Billing Details...

    Please let us know if you are still not abel to upgrade.