What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can form results be e-mailed to multiple addresses?

    Asked by Susan on September 15, 2015 at 02:53 PM

    When a form is submitted, the results go to the address registered with Jotform. Can copies of the response also be sent to several other external e-mail addresses?

    If yes, how does one do that?

    Thank You

    multiple addresses notification email multiple recipients
  • Profile Image

    Answered by emclanekinsethcom on September 15, 2015 at 03:06 PM

    Yes - you have to set up Conditional Formatting. You tell the form that "upon submission" you want it to perform a specific action "EMAIL" to specific people.

    Good Luck!

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    JotForm Support

    Answered by Welvin on September 15, 2015 at 05:50 PM

    You can add the other recipients in the existing notifier, here's our guide for that: https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients.

    Or, you can simply create another notifier: https://www.jotform.com/help/25-Setting-Up-Email-Notifications. Make sure to add their email address in the "Recipient E-mail" box:

    Thanks

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    Answered by WebEtc on September 15, 2015 at 08:25 PM

    To add more Notification recipients in an existing form does one go to the Edit Form function?

    Doing so, I tried to follow the process outlined in the tutorials forwarded by Welvin above, but am obviously doing something wrong.

    After selecting the Edit Form option, I click the Emails icon on the tool bar

    Then I click the Notification icon in the drop down menu that follows

    Now, instead of seeing an e-mail address (as expected), I get presented with this document

    So what am I doing wrong?

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    JotForm Support

    Answered by ashwin_d on September 16, 2015 at 12:48 AM

    Hello WebEtc,

    You have to actually click on the "Reply-To and Recipient Settings" button and then you will be able to edit the Recipient email addresses. Please check the screenshot below:

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!