What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by DomesticAgenciesLosAngeles on January 05, 2012 at 01:01 PM

    I want to downgrade my subscription from premium to basic (free). I simply do not process enough form submissions to cover the cost of Premium. How do I downgrade to free ?

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    JotForm Support

    Answered by NeilVicente on January 05, 2012 at 01:15 PM


    For your convenience, I went ahead and cancelled your yearly premium subscription. You will no longer get charged from here on out, although your account will enjoy Premium status until the subscription duration lapses, which is on the 21st of this month.

    Should you need assistance in the future, do not hesitate to contact us again. JotForm's support team caters to all users, whether free or paid.

    Thank you very much for doing business with us. Until next time! :)