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    I'm having trouble with one of my forms changing the language.

    Asked by laundrycare on September 15, 2015 at 04:59 PM

    This link to the form I am having trouble with. http://form.jotformpro.com/form/52534277868973 it was made in an English format is coming up in Arabic or some other language.  I further tested the form with a MAC user and she is able to see it in English.  I am currently operating with the newest Windows update and tried clearing all my history as well as opening it in a different browser. I also had someone using a Samsung S5 with Verizon test the form and it appears in English for them. My husband used his Samsung S5 with Sprint and is also seeing it in English.  This was made brought to my attention when someone trying to complete the release let me know so I can only assume that she is operating from a windows based program as well but I'm not sure.  Please let me know how to fix this.

     

    Thanks

    Page URL:
    http://form.jotformpro.com/form/52534277868973

    Screenshot
    My Forms format different sprint font family symbol font
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    JotForm Support

    Answered by Boris on September 15, 2015 at 08:28 PM

    I have checked your form, and it doesn't have any other languages set to it. I have also tried opening it as Arabian, and sending all other kinds of "language preference" to the form, but it always opened in English.

    After taking a closer look at the screenshot you have provided, I can see that the text is actually in English, but the font that it is using is a very strange one - letters look like Greek, but text is definitely in English.

    I am not sure from where you had copied this text, but the text was copied into your form with its font family set to symbol. For users that have that font installed, the text appears in "symbol" font - which is not very legible.

    I would advise you to replace your existing text with one that has no font family set to it. Please edit your form in the Form Builder, click on the text field > Edit HTML:

    When the text editor opens, click the button to edit the source code of your text (3), replace all existing text with the one below (4), and click Ok (5):

    This is the text that you should use inside of the source editor of the text field as depicted in the image above, I have removed all references to the font named "symbol" from it:

    <h3><span style="font-size: 10pt;">The undersigned individual, for good and valuable consideration assigns and gives to Laundry Care, LLC, the absolute, irrevocable, and unrestricted right and permission, with respect to my name, address, phone number, photographs, video footage, testimonials, and any social media relating to me and in any way related to the marketing of Laundry Care, LLC, or in which I may be included with others in same:</span><br /><br /><span style="font-size: 10pt;">(a) The right to reproduce, use, or release of my name, photograph, or any likeness, contact information, including my address and phone number, for the purpose of advertising and marketing Laundry Care, LLC, and its services to the general public;</span><br /><span style="font-size: 10pt;">(b) To own and copyright the same exclusively in its&rsquo; own name or any other name that they may choose;</span><br /><span style="font-size: 10pt;">(c) To use, reuse, exhibit, advertise, exploit, sub-license, publish, and re-publish the same in whole or in part, severally or in conjunction with other photographs, film, video, soundtracks and merchandising, social media, and testimonials, without restrictions as to changes or alterations, in any medium and for any purpose whatsoever, including (but not by way of limitation) illustration, promotion, publicity, art, editorial, advertising and trade or inclusion in the stock file of Laundry Care, LLC, on Company websites, social media / networking websites, video, printed materials such as brochures, newsletters, posters, etc.; and</span><br /><span style="font-size: 10pt;">(d) To use my name in connection therewith if they so choose in conjunction with the engagement, advertisement, or publicity of Laundry Care, LLC. </span><br /><br /><span style="font-size: 10pt;">I also consent to the use of any printed matter in conjunction therewith. I waive any rights to ownership or compensation to said materials. I hereby waive any right that I may have to inspect or approve the finished product or products or the advertising copy or printed matter that may be used in connection therewith or the use to which it may be applied as long as these products conform to the business strategies and guidelines of Laundry Care, LLC. </span><br /><br /><span style="font-size: 10pt;">I hereby release, discharge and agree to hold harmless Laundry Care, LLC from any and all claims and demands arising out of or in connection with the use or publication of the videos, social media, or photographs, including without limitation reasonable attorney fees and any and all claims for libel/trade libel, defamation, false light, copyright infringement, trademark infringement, or invasion of privacy.</span><br /><br /><span style="font-size: 10pt;">This authorization and release shall ensure to the benefit of the heirs, legal representatives, licensees and assigns of Laundry Care, LLC, as well as those for whom they took the photographs and all persons acting under their permission or authority. This release shall be governed by the laws of the State of Ohio, and the parties agree to submit to the jurisdiction of the state courts in the County of Franklin, State of Ohio. This Agreement will inure to the benefit and binding upon the parties&rsquo; affiliates, successors and assigns. This constitutes the entire agreement of the parties and cannot be amended without the mutual written consent of the parties. Laundry Care, LLC shall be permitted to seek injunctive relief in the event of breach by the undersigned as Laundry Care will incur substantial expenses in reliance hereon. I may revoke this consent at any time by delivery of said revocation in writing to Laundry Care, LLC. I understand that if I revoke this consent, the revocation will not apply to marketing and advertising materials already disclosed to the public. I further understand that information prepared for use may be submitted or included in an unencrypted email, and that there shall be no fee paid nor expected for having consented to the above use and that I have consented freely and willingly.</span><br /><br /><span style="font-size: 10pt;">I am over the age of majority. I have read the foregoing and fully understand the contents thereof. This release shall be binding upon me and my heirs, legal representatives and assigns.</span></h3>

     

    Please let us know how it goes.