What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can Jotform send reminder emails to registrants?

    Asked by gblodge347 on September 15, 2015 at 05:08 PM

    Prior to our event, will I be able to use Jotform to send a reminder email to everyone that has registered via our form?

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    JotForm Support

    Answered by EltonCris on September 15, 2015 at 08:40 PM

    Yes, you can use this app to send an HTML or Text format email to all the user emails submitted on your form. http://email.jotform.io//

    1. Connect your Jotform account

    2. Select the Form and the Email field (this is where the app takes all the emails as the recipients) 

    3. Setup your Email. You can send Text email or HTML email format. I would suggest to write a Text-Email and paste the survey URL so users can click it. Please do not place the form URL on the HTML-Email, it's not supported.

    4. Connect your SMTP, you can use Mandrill (just signup for an account) if you don't have any. Then follow these steps http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address (up to the 4th image) on how to take the SMTP credentials.

    5. Process Emails.

    If you are stuck at something, or if you need further clarifications, make sure to let us know.


    Another alternative solution is to manually reply on each of the submission on your form submissions page. http://www.jotform.com/help/269-How-to-view-Submissions

    Hope this helps!

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    Answered by gblodge347 on September 16, 2015 at 03:16 PM

    Thanks for the reply.  When I click the link http://email.jotform.io// , click the Connect button and enter my credentials, I get the "Login Successful" msg, but are brought back to the login screen.  Please advise.



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    JotForm Support

    Answered by david on September 16, 2015 at 04:36 PM

    Try logging out of your account, then logging back in.  You should receive a pop-up to allow the app to access your forms.  After you click on allow, you should be presented with the pop-up to select which form to use with the app:

    After Selecting the form, you should then be able to setup the email to be sent.  Once that is setup, you can go through the process of sending the email to all users who submitted the form.

    You may want to try a different browser if you have having trouble with the pop-ups.  However, I checked in IE, Chrome and FireFox, each of them allowed me to progress through the setup.

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    Answered by gblodge347 on September 27, 2015 at 08:43 PM

    Still no joy.  I've logged out and back in, closed my browser, tried the same on a different machine.  When I click "Connect Jotform" I  get the "Login Successful" msg, but are brought back to the login screen.  Please advise.

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    JotForm Support

    Answered by Chriistian on September 28, 2015 at 04:18 AM



    I wasn't able to replicate your issue. May we know what particular browser you were using when the issue happened? I was using Chrome Version 45.0.2454.99.


    We will wait for your response.


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    Answered by tcbirthnetwork on February 22, 2016 at 02:51 PM

    I am having the same issue that gblodge347 is having regarding the no popup window. I would LOVE to do this for one of my clients for her class registration forms. I am using Chrome Version 48.0.2564.116 m. I will test on a separate machine later in the evening, but expect similar results.


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    JotForm Support

    Answered by david on February 22, 2016 at 04:17 PM

    @tcbirthnetwork I have moved your request to a thread of its own.  I will address your issue in the following thread shortly: