Still can't figure out expiration date for CC account on Subscription Upgrade

  • Profile Image
    bankruptcynews
    Asked on September 15, 2015 at 06:25 PM

    The world uses the format M/Day/year. Apparently you don't.

    The screen shot you sent to me appears to give a date for the month or the day, then the year. And it has no "/" between the month-day and the year. Could you just send me an example of an expiration date?

    Sorry to be such a pest.

    - Morgan

  • Profile Image
    jonathan
    Answered on September 15, 2015 at 10:52 PM

    Hi Morgan,

    From what I have checked, it seems you have already resolve this issue.

    I have explained how to update the Billing Details on your other thread here 

    http://www.jotform.com/answers/662663-Cannot-upgrade-subscription-due-to-Expiration-Date-error

     

    When I checked your subscription bankruptcynews now, I see that it had been successfully updated already to the Bronze plan.

    Please let us know if there are still issue.

     

    Thanks.