What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I used the paypal payment pro template form, the paypal option for payment is working perfectly fine, but the credit card portion is not?Asked by OASISFAMILYLIFE on September 15, 2015 at 07:37 PM
When submitting payment via the form using credit/debit card information it's giving the error notification: "Invalid configuration/this transaction cannot be processed due to an invalid merchant configuration."
Please advise on how to fix.
The issue is probably with the Paypal Pro Settings in your Paypal Account.
It's either the Paypal Pro is not yet enabled in your account or you do not agree to the billing agreement in your Paypal Pro settings.
You should contact Paypal and ask them to enable Paypal Pro in your account. Or, try doing it in this page:
Click "Get Started Today" button and that should take you to another page where you can see number to call or signup online.
Hope this help. Let us know how it goes.