What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Check Box Email Routing

    Asked by jenmmv on September 16, 2015 at 07:08 AM

    I need to have a field where users select their "agent" and then the form submission is routed/emailed directly to that agent. Is Jot Form able to do this?

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    JotForm Developer

    Answered by erhan on September 16, 2015 at 07:50 AM


    It is possible to do what you want with JotForm. Please follow these steps:


    1- Add a text box to your form and hide it.



    2- Add some conditions to fill that text box with the mail address of selected agent.

    *You need add a condition for each agent.


    3- Open e-mail settings of your form and click Notification.


    4- Please note the field name of Agent Mail, and click Reply-To and Recipient Settings.


    5- Enter the field name of Agent Mail as Recipient E-Mail.


    Please feel free to contact us for any further assistance.