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deemformsAsked on September 16, 2015 at 8:38 AM
Anyone else having an issue accessing account profile?
I click on account and nothing. No response from support yet. Getting frustrated.
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deemformsReplied on September 16, 2015 at 9:02 AM
I can now get into my account, but it is showing expired. i have tried to reactivate several times. I posted a private question and no response!
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deemformsReplied on September 16, 2015 at 9:39 AM
IT IS NOT OK!
Same thing after logging out and back in.
SO frustrating!!!
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David JotForm Support ManagerReplied on September 16, 2015 at 1:12 PM
I believe you are referring to this message on your subscription:
I have checked in our end, and your subscription shows active:
The next payment will take place on Sep 17, 2015. So, I assumed that message will be updated once the payment is processed. Just in case, I have forwarded this to our second level to confirm my assumption, or have this manually fixed so it shows active.
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Paul JotForm DeveloperReplied on September 20, 2015 at 10:46 PM
Hi,
Apologies for the error you were seeing regarding the subscription expired notice. This was a bug that has now been fixed so it will not affect you again.
Thank you for your patience on this matter.