Account Billing section shows that subscription is expired.

  • Profile Image
    deemforms
    Asked on September 16, 2015 at 08:38 AM

    Anyone else having an issue accessing account profile?

     

    I click on account and nothing.   No response from support yet.  Getting frustrated. 

     

  • Profile Image
    deemforms
    Answered on September 16, 2015 at 09:02 AM

    I can now get into my account, but it is showing expired.  i have tried to reactivate several times.  I posted a private question and no response!

     

  • Profile Image
    deemforms
    Answered on September 16, 2015 at 09:39 AM

    IT IS NOT OK!

    Same thing after logging out and back in.  

    SO frustrating!!!

  • Profile Image
    BDAVID
    Answered on September 16, 2015 at 01:12 PM

    I believe you are referring to this message on your subscription: 

    I have checked in our end, and your subscription shows active:

    The next payment will take place on Sep 17, 2015. So, I assumed that message will be updated once the payment is processed. Just in case, I have forwarded this to our second level to confirm  my assumption, or have this manually  fixed so it shows active.

  • Profile Image
    paulsimpson
    Answered on September 20, 2015 at 10:46 PM

    Hi,

    Apologies for the error you were seeing regarding the subscription expired notice. This was a bug that has now been fixed so it will not affect you again.

    Thank you for your patience on this matter.