What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have upgraded two days ago, it doesn't work today.

    Asked by ccannon2 on September 16, 2015 at 09:04 AM

    we upgraded the package 2 days ago.  The upload worked.  Today it does not.  Please advise.

    Thank you,


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    JotForm Support

    Answered by beril on September 16, 2015 at 09:29 AM

    Hi Cindy,

    I’ve checked your account. Your account was upgraded Bronze successfully. I’ve also checked your invoice, everything seems fine from my side.


    Please do make sure that you are logged into your account. After that, do re-login to your account. Let us know, if you are still having the same issues.