I have upgraded two days ago, it doesn't work today.

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    Asked on September 16, 2015 at 09:04 AM

    we upgraded the package 2 days ago.  The upload worked.  Today it does not.  Please advise.

    Thank you,


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    Answered on September 16, 2015 at 09:29 AM

    Hi Cindy,

    I’ve checked your account. Your account was upgraded Bronze successfully. I’ve also checked your invoice, everything seems fine from my side.


    Please do make sure that you are logged into your account. After that, do re-login to your account. Let us know, if you are still having the same issues.