What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are not receiving notification of a form submitted and the submitter is not receiving confirmation email.

    Asked by cfbrine on September 16, 2015 at 09:12 AM

    Good morning,

    I have tested the form twice and the above is true. The form is being received by Jotform as I can see it in the form's Submissions, but the form owners are not receiving the form. Please advise. 


    Kathy Ettinger, Webmaster
    Catherine Leahy Brine, Inc.



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    JotForm Support Manager

    Answered by Jeanette on September 16, 2015 at 12:56 PM

    If you were trying using the test button, you must submit the form entirely, if the problem was still present, let me inform you that our developers have fixed the problem, please accept our apologies for the inconveniences, the emails that were missing should arrive soon to your inbox.