What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Does it take significantly longer for Secure Submissions to show up in my submissions box?

    Asked by UVArts on January 05, 2012 at 04:18 PM

    I notice that although regular submissions almost immediately show up in the relevant form's submission folder, it seems to take a while for SSL submissions to pop up. I was making a test SSL form, filled it out, and submitted it, but haven't yet received the confirmation email...nor has the submission yet appeared in JotForm. Is it normal for SSL submissions to take a while to show up?

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    JotForm Support

    Answered by Mike_T on January 05, 2012 at 04:28 PM

    We are sorry for the inconveniences caused.

    It may take some time for databases replication between www.jotform.com and secure.jotform.com. Please log in through https://secure.jotform.com/ to see all the submissions. If you do not see the submissions on www.jotform.com for a while, you can edit them on secure.jotform.com to push them manually to www.jotform.com.

    Thank you for using our services.

    Please feel free to contact us if you need any further assistance.

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    Answered by UVArts on January 05, 2012 at 04:41 PM

    Thanks!