Does it take significantly longer for Secure Submissions to show up in my submissions box?

  • Profile Image
    UVArts
    Asked on January 05, 2012 at 04:18 PM

    I notice that although regular submissions almost immediately show up in the relevant form's submission folder, it seems to take a while for SSL submissions to pop up. I was making a test SSL form, filled it out, and submitted it, but haven't yet received the confirmation email...nor has the submission yet appeared in JotForm. Is it normal for SSL submissions to take a while to show up?

  • Profile Image
    Mike_T
    Answered on January 05, 2012 at 04:28 PM

    We are sorry for the inconveniences caused.

    It may take some time for databases replication between www.jotform.com and secure.jotform.com. Please log in through https://secure.jotform.com/ to see all the submissions. If you do not see the submissions on www.jotform.com for a while, you can edit them on secure.jotform.com to push them manually to www.jotform.com.

    Thank you for using our services.

    Please feel free to contact us if you need any further assistance.

  • Profile Image
    UVArts
    Answered on January 05, 2012 at 04:41 PM

    Thanks!