What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sub-account users are unable to generate PDF forms for the forms shared

    Asked by RuthFisher on September 16, 2015 at 09:57 AM

    When I try to make my form into a PDF it says it cannot do this. And that the file is damaged. I have tried other forms and it says the same. 

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    JotForm Support

    Answered by Kiran on September 16, 2015 at 01:45 PM

    I see that your account is not holding any forms and it seems that you are shared user for Underbelly account. I believe that you are trying to create PDF forms for the forms listed in this account. It seems that we are having an issue with creating PDF forms listed in the parent account.

    Let me forward the issue to our backend team to take a look. Once we have any update on this, you'll be posted through this thread. In the meantime, we request you to generate the PDF forms from the parent account. Sorry for the inconvenience this may have caused.

    Thank you!

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    JotForm Support

    Answered by paulsimpson on October 06, 2015 at 08:51 PM


    The problem you were having with generating a PDF form has now been fixed. Thank you for your patience on this matter.