Sub-account users are unable to generate PDF forms for the forms shared

  • Profile Image
    Asked on September 16, 2015 at 09:57 AM

    When I try to make my form into a PDF it says it cannot do this. And that the file is damaged. I have tried other forms and it says the same. 

  • Profile Image
    Answered on September 16, 2015 at 01:45 PM

    I see that your account is not holding any forms and it seems that you are shared user for Underbelly account. I believe that you are trying to create PDF forms for the forms listed in this account. It seems that we are having an issue with creating PDF forms listed in the parent account.

    Let me forward the issue to our backend team to take a look. Once we have any update on this, you'll be posted through this thread. In the meantime, we request you to generate the PDF forms from the parent account. Sorry for the inconvenience this may have caused.

    Thank you!

  • Profile Image
    Answered on October 06, 2015 at 08:51 PM


    The problem you were having with generating a PDF form has now been fixed. Thank you for your patience on this matter.